Employment Opportunities

Our Values of Excellence

INTEGRITY

COMPASSION

FAITH

When You Work With Us You Are:

• Helping to meet individuals’ basic needs and transforming lives in the Greater Pottstown Community and beyond.
• Making  a positive change in the lives of others and helping them achieve self-sufficiency.
• Generating enthusiasm and hope for staff, volunteers, and clients.
• A part of  an established network of worship centers and other community organizations committed to our work.

Position Description: This is a regular part-time, 20 hours per week non-exempt position, Monday through Friday 12:30PM-4:30PM.

The Receptionist/Administrative Assistant is primarily responsible for coordinating the reception area at the Cluster Outreach Center and being the first point of contact for visitors, clients and volunteers. This position is the central point for greeting and directing them to the appropriate staff or program, either via phone or in person.  Administrative support to programs and program staff will include data entry, computer work, special projects and support to other program areas as needs arise and time permits around receptionist responsibilities.

Qualifications: Proven ability to work cooperatively with staff and volunteers of all ages, ethnic backgrounds and socioeconomic levels. Good oral, written and computer skills. Capable of managing personnel issues with sensitivity and assertiveness. High school degree or equivalent required. Prior office/business experience desired. Current child abuse clearance and criminal background check required. Physical qualifications include ability to lift up to 25 lbs. and to bend, stoop, sit and stand.

Specific duties include the following for both Cluster Outreach Center and HRC:

• Responds in a courteous, respectful manner to all incoming telephone calls and in person to all clients, visitors, volunteers and staff
• Receives guests in a courteous, respectful manner
• Primary responsibility will be the Receptionist position
• Maintains order in the reception area, keep accurate log-in sheet for all visitors and direct them to the appropriate staff or program
• Able to use database in accessing pertinent information, inputting information for both Cluster Outreach Center and Housing Resource Center clients
• Assists all staff in confirming appointments
• Receives and distributes mail
• Copies all donation information and secures donation in designated secure location
• Provides accountants donation information and prepares deposits for bank
• Provides administrative support for all programs when volunteer support to the reception area is available
• Is able to assist in any other area of the client programs in the absence of other staff as needed
• Must be flexible and adapt to changing situations
• Communicates concerns or issues in a timely fashion to the Cluster Outreach Center Director
• Maintains confidentiality of all information related to clients

The Receptionist/Administrative Assistant will report directly to the Director of Operations. Resumes should be emailed to  PParirenyatwa@pottstowncluster.org.